FAQ
How many days does it take to pick up the goods after placing an order and paying?
After the order is confirmed and paid, we will arrange shipment within 5-7 working days. .
Can I modify the order after placing the order and paying?
After the order is confirmed, the order content cannot be modified or canceled, the pickup method cannot be changed, and no exchange is available.
Will the product become out of stock after the order is placed and payment is made?
Inventory is available for online and retail sales at the same time. If the product is out of stock due to any problem, the money will be refunded to the customer.
After the refund is confirmed, it will take about 7-14 working days to return it to the account where the payment was made (credit card/Alipay).
What payment methods do you accept?
we accept
-Visa, MasterCard credit card payment
-Bank transfer/ATM
-Alipay(HK)
What are the details of online store promotions?
**** Each promotion has its own expiration date***
The discounts are updated from time to time and are subject to the real-time announcement of the online store.
Promotions subject to terms and conditions
Novelty Bee reserves the right to make the final decision on promotions
How to calculate shipping cost?
i. There is no shipping fee for picking up the goods at the store, and customers can choose to pick up the goods at the store.
ii. The express freight is collected by "SF Express" collect.
(Free shipping for purchases over HK$500 discounted price, except Macau).
How to check the delivery status?
After the goods are shipped, a waybill number will be issued to notify customers. Customers can track the latest status of the logistics by themselves.
The delivery time depends on the courier company.
"SF Express" website (www.sf-express.com)
Is there a designated deadline for store pickup?
Customers must pick up the goods at the selected store within 30 days after receiving notification from customer service.